Is Richmond ready to go digital…?

A few things have caught my attention this week, which centre around using digital approaches to the role of Community Links, and to that of the Council generally.

I attended an interesting little ‘meet-up’ on Tuesday – a new group called #DigiWest, that aims to bring
together people from the SW London area that have interests and skills in digital technologies. Although small in number, the discussions were really interesting, and I got to explore with the others what further role digital could play for community engagement.

I was asking, because many (if not all?) Local Authorities will surely be assessing how can we strive to be more efficient, and looking at what role 'digital' play in this? We already do many things where digital is an option – e.g. our consultations are predominantly filled in on-line, residents can do many things like pay bills through the website, and we include social media in our ‘engagement’ work. These are a few examples of building digital in to the mix of what we do, but I suspect that there are more

profound changes that could be made to shake things up (digitally speaking). The change needs to be more than skin (or webpage) deep.

The background to all this, that probably originally spiked my interest, was the reference to developing the use of e-technology to involve residents, outlined in the current administration’s manifesto. NB: Apparently I am ‘the office geek’, so my interest is probably already 204.3 times greater than that of my colleagues on these matters. There was concern that this could have been a touch offensive to me, but I was rather flattered…thus proving the point I guess…

There are concerns to address. Not everyone is confident, competent or even interested in using digital platforms. So perhaps the headline should be…Richmond Council might be ready, but are residents?

Away from the office, as a regular citizen, my use of digital is pervasive. My personal communications, my file storage, how I access media, how I plan my journeys, holidays, social events, pay bills, etc etc. are all digital. I know I am ready. However, in my professional role I must retain the mix of digital and ‘analogue’, on line and off line, ‘cyber’ and ‘real world’.

An example from this very morning demonstrates this perfectly. Using several online platforms I co-promoted a volunteering event at Isleworth Promenade (St Margarets) – reaching out to local people and potential volunteers to come and help improve this stretch of the Thames riverside. The engagement (including me tweeting, Instagramming and writing about it in this blog) is all very well – but the personal interactions and ‘hands-on’ activity of the event itself, are irreplaceable by digital, on-line means of working.

We'll see what the future holds, but I think we an expect to see much more of the digital approaches (or perhaps not see, as the developments will be behind the scenes).

To sign off, I’d like to thank Colin at SWLEN, and Jason and Rebecca at The Thames Landscape Strategy for pulling together the two volunteer days. Anyone that’s interested in taking part in further activities can drop me a line (email please...no letters!).

John

It's not all weddings, funerals and christenings...

Community Links work with all sectors of the community, including faith groups. Mamta Khanna had a chat with Reverend Derek Winterburn, Vicar of St. Mary’s in Hampton.

MK: Rev Winterburn, please tell me about the projects you are involved in.

Rev D Winterburn: I am the Vicar of St. Mary’s Parish Church, Hampton and Area Dean of Hampton. I serve as an ex officio trustee at the Hampton Fuel Allotment Charity and the Hampton Parochial Charity. I am trustee of MTV Youth Club and Governor at the Hampton School for Boys and the Chair of Trustees of St Mary’s Hampton, Church of England Primary School (a free school). 

What is the Hampton Parochial Charity?

The Hampton Parochial Charity runs Jubilee House on Ashley Road, Hampton Relief and the School of Industry. Of these, the School of Industry Charity makes grants enabling young people (under 21, and who live in Hampton/Hampton Hill) to study at college or enter a trade. In situations where there is financial hardship at home, the charity might be able to help with tuition fees, travelling or maintenance expenses.  

Out of all the projects you are involved in, which one is closest to your heart and why? 

The MTV Youth Club and the St Mary’s School Hampton are closest to me because of the sense of ownership and the initiative that came from within the Parish Church. These projects are putting into action The Church of England’s vision to care for everybody who lives in the Parish. We went door to door to connect with people who live in the estate off Oldfield Road and to ask residents what the needs of the community were if the Church could help them. It was our way of connecting with people directly. 

Most homes responded by asking the Church to do something for young people in the neighbourhood. Based on this need, we began the MTV Youth Club in 2012. The youth club supports young people between the ages of 8-16 through club work, and connects some of them to local businesses. We not only support 16 year olds to find work but also encourage them to stay in work by problem solving through support and advice. 

St Mary’s School has now been open one year; it has been very successful. We are looking forward to doubling in size in September (from 30 to 60 children). The School has land around it which we hope to develop with woodlands, a pond and allotments.  We envision the school becoming a community hub: where older people and young people can all come to benefit from the activities.

Where would you like to be, 5 years from now?

My dream would be that the school would be full and thriving, MTV will be in its own dedicated building and we will have a nursery attached to the primary school. The school will become a community hub where community members will find activities of interest to them. 

What inspires you on a daily basis?

I do what I do because I feel called by God to serve the people of Hampton. It may sound rather 'theological' but that's my inspiration. Coming to the parish a good number of years ago this was the question that I, the churchwardens and the bishop were asking. We came to the conclusion that 'yes', it was God was bringing us together. At key moments along the way, not least in the initiative to start St Mary's school, I have felt this again and again. 

What are the challenges you have faced in running the youth club and launching St. Mary’s School?

Time! Putting together the initial bid for the school application and then moving forward to opening was exhilarating but very time-consuming. There was a huge amount to learn about the process and working collaboratively meant so many meetings and networking. The launch of MTV Youth was supported primarily by a colleague - and again finding time was his key challenge. Clergy have some flexibility about choosing how to use their days, but there some things that cannot be postponed - Sunday comes round regularly!

Which projects do you need most support for (Volunteering, etc.)? 

St Mary's School continues to need my attention; we continue to appoint new staff, recruit new children and await Ofsted. But as an organisation it is becoming more self-sufficient. However one aspect of wider interest is the surrounding grounds area. The school is keen to work with the wider community including MTV Youth to develop these as a resource for everyone. Obviously there are educational priorities but we hope that our neighbours and others will find something here for them. MTV-Youth always welcomes adult volunteers (after DBS clearance) to work with the young people at the Friday club night and the fund-raising team is open to ideas and people. 

A message for residents

My message to residents is that St Mary's Church, School and MTV Youth, all local people, are trying to serve others. We don't see ourselves as anything other than Hampton people working together for the benefit of everyone - and in that way we share God's love for all. As Jesus said 'love your neighbour.'

What exactly is volunteering...?!

This seemingly simple question often pops in to my mind, especially when the Community Links Team are out and about, talking to the myriad people doing good things around the borough. Once again I found myself pondering this after talking with ArtsRichmond this morning. There are many interpretations and definitions; Google nails it down quite well with "working for an organization without being paid."

However, it is this sense of 'work' that often gets the term in to trouble. The evocative image of gap year students building schools in Africa resonates with most people as volunteering, and certainly has 'work' at its core. 

However, what about those people that give up hours of their life to run groups, activities and events for others because it's something they just enjoy doing? This has a sense of work though, as there are duties, responsibilities, often timescales to meet etc..

The real dilemma comes when we think about the people that attend these groups and activities. As a Community Link Officer, I might invite residents to come along to a public session to discussion solutions for a community issue. Unpaid, yet they are giving up their time to provide their knowledge and understanding to help achieve a goal. Yet, how many people see that as a form of volunteering? Volunteering England have a broader, yet more detailed definition which starts to capture this:

any activity that involves spending time, unpaid, doing something that aims to benefit the environment or someone . . . other than . . . close relatives. Central to this definition is the fact that volunteering must be a choice freely made by each individual. This can include formal activity undertaken through public, private and voluntary organisations as well as informal community participation.

So, I guess we could start to include lobbying and campaigning as volunteering. No final answers today it seems!